Refund policy

Returns
We understand that sometimes buying merchandise online can be tricky. If something you ordered didn’t work out, we are happy to accept returns of unworn, undamaged or defective items within 14 days of your order’s arrival. All packing must be intact and all tags must be attached if applicable. Please email online@seattlechocolate.com to get started with your return request.

Online purchases can be returned to the original payment only. Unfortunately we cannot offer exchanges or store credit online. Discounted or Final Sale items are non-returnable.

We are a small, but dedicated team. Please allow up to 5 business days to process your return once it has been received.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@seattlechocolate.com.

Sale items (if applicable)
Only regular priced merch items may be refunded, unfortunately merch sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. We are only able to offer refunds on merch items. If you need to exchange it for the same item, send us an email at hello@seattlechocolate.com and send your item to: 1180 Andover Park W, Seattle WA 98188, United States.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 1180 Andover Park W, Seattle WA 98188, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.